Author of the influential books Who Can You Trust and What’s Mine is Yours, Botsman is recognised around the world for her visionary insight on how a new era of trust and technology is changing the ways we live work, bank and consume. Rachel Botsman designed and teaches the world’s first MBA course on the ‘Collaborative Economy’. She is currently designing a new course on ‘Trust in the Digital Age.’ She is a regular writer and commentator for The Wall Street Journal, Harvard Business Review, The New York Times, The Guardian and more.
She is the author of two highly acclaimed books. Who Can You Trust? How Technology Brought Us Together – and Why It Could Drive Us Apart, explains a huge shift in trust from institutions to individuals. Her first book, What’s Mine is Yours: How Collaborative Consumption is Changing the Way We Live, predicted the rise of platforms such as Airbnb, TaskRabbit and Uber, long before they became popular. The concept was named by TIME as one of the “Ten Ideas That Will Change the World”.
Botsman. She was named a Young Global Leader by the World Economic Forum, Fast Company’s Most Creative People in Business and one of the 50 most influential management thinkers in the world by Thinkers50.
Why trust is fundamental to every action, relationship and transaction – and how to embed it into the fabric of an organisation.
Understanding how the rules of how trust are managed, built, lost and repaired are rapidly changing in the digital age.
Be it data breaches or misinformation, automation or algorithms, why technology can feed our deepest fears yet embody our greatest hopes.
Lessons from disruptive companies like Airbnb, Facebook, Uber and Apple on how to gain and lose customers trust.
Developing new mindsets and principles that will transform how we think about trust, innovation, risk and transparency.