WHAT IS WOBI ON CUSTOMER CENTRICITY?
Led by Don Peppers, one of the world’s most respected experts on customer experience and customer focused business strategy, this 100% digital event will offer in-depth insights into how to build and maintain a truly customer-centric business. In three sessions taking place over three days we will learn why customer experience should be a fundamental part of your business strategy; how to align your organisation around customer centric principles; and the role leadership and culture play in building a truly customer centric business.
ABOUT DON PEPPERS
Leading Expert in Customer-Focused Business Strategies
Don Peppers is one of the world’s most respected experts on customer experience and customer-focused business strategies. A best-selling author and marketing futurist, Don has educated and motivated audiences around the globe on how businesses can compete in a dynamic, technologically fast-moving world. He has written nine books with business partner Martha Rogers, including the hugely influential The One To One Future.
His latest book, Customer Experience: What, How and Why Now, provides insights and “how to” recommendations for building and maintaining a truly customer-centric business.
Pricing & Promotions
- Access to the 3-day Digital Event
- Seminar Summary
- Content available On Demand for 30 days Post-Event
- Certificate Signed By Don Peppers & WOBI
Select the number of tickets you want:
“Customers will create the most value for you at the point they think you are creating the most value for them”