Claudio Fernández-Aráoz, who will be presenting at the World Business Forum New York in October, offers some insights on identifying talent and making great people decisions.
1. In your book It's Not the How or the What but the Who: Succeed by Surrounding Yourself with the Best, you write how "the art of great ‘who’ decisions” - of surrounding oneself with the right people - can determine success. Are there general traps to avoid and best practices to embrace when it comes to making a people decision, or does each appointment carry its own nuances?
As Capital One’s CEO Richard Fairbank put it several years ago, “at most companies, people spend 2% of their time recruiting, and 75% managing their recruiting mistakes.” This trap is the most important one to avoid if we want to surround ourselves with the best and help them thrive. A small investment now in learning how to surround ourselves with the best will yield huge personal as well as organizational dividends in the future.