Dreamforce 2014, Salesforce.com’s four-day mega event that attracted 145,000 people to San Francisco and another 10 million + people to the Livestream continues to grow bigger and better every year. The conference is part education/new product introductions/rock concert/spiritual & personal transformation/and charitable causes. It is an event done so well done that I’m sure others, like me, abandoned previously scheduled plans to tune in.
In recent years when many industry associations, trade conferences and companies lowered expectations for live events due to declining attendance, organizations like Salesforce.com transformed the tired-same-old company conferences of yesteryear into customer experiences, achieving year over year growth (last year approximately 90,000 attended Dreamforce).
What makesDreamforce so special? It’s not one or two things but the combination of several unique attributes that elevate the company conference into a league all its own. As you review five key takeaways from the recent Dreamforce conference, consider how you can apply some of these principles to transform your next customer event or company conference.
Who should our role models be? That’s easy, right? They should be people we admire, people we idolize. And we all have people we look up to. Even as adults, we have people we aspire to be like, either in our professional or personal lives. This need to have role models is a human truth. Children talk about it most openly, saying, “He/She is my hero.” They unabashedly tell us why we all have role models —I want to be like them.
We find people we admire and we try to behave, look and act like them. Sometimes it’s a futile effort. Nonetheless, we try.
But Millennials are their own biggest fans. They are their own idols, their own admirers. Millennials are their own role models.
There are only a handful of annual studies and reports that I look forward to reviewing each year, and the Chief Marketing Officer (CMO) Council State of Marketing report is at the top of my list. This comprehensive benchmark report is based on the survey results from the Council’s 7,000 global members. It summarizes trends, marketing investments, strategic insights, and the key challenges and triumphs of CMOs. What makes this year’s report even sweeter than in past years is the optimism and positive momentum of chief marketing officers during the past year.
The CMO Council State of Marketing report and other recent marketing studies reveal the key drivers transforming the marketing industry. At the most basic level we are seeing a fundamental shift in perception about what marketing really is, and a return to what marketing has always been about: connecting with customers to understand what they want and why they buy. It’show we connect with customers that is changing so rapidly and increasing in complexity. Everyone is a marketer now. Engaging with customers real-time requires new strategies, structure, skills and processes businesses must learn to become more innovative and responsive.